We, the Management and everyone at Big Bad Wolf Books, would like to take this opportunity to extend our heartfelt apology to all of you, our loyal customers, for the delay in receiving your orders from the recent Big Bad Wolf Books Online Sale. Words cannot express how sorry we are that you had to endure the long wait for the delivery of your purchases. We hope that you’re able to understand that Big Bad Wolf Books has never faced such lengthy delays before. However, due to so many unforeseen circumstances caused by the ongoing global Pandemic, our whole supply chain and logistics management has been tremendously affected every step of the way. Starting with our warehouse located in Kuala Lumpur after being hit by COVID-19, we had to take all the necessary measures to ensure that we protect our customers' safety and safeguard the products from being ‘exposed’ to the virus. This had resulted in a much longer processing and clearance period at the port of origin, which also affected us in missing several of our vessel’s scheduled departures. While at the port in Manila, we are also experiencing another hurdle which is beyond our control due to the heavy congestion of vessels at the moment. Some of our shipments are currently still in the queue awaiting the Port Authority’s clearance process. With that being said, we’re also pleased to note that some of you have already safely received your orders. Once again, please accept our sincere apologies. We want to Thank You for your kind patience, understanding and more importantly, we hope that you will continue to support Big Bad Wolf Books and together we can help ‘Change the World, 1 Book a at Time’. We at Big Bad Wolf Books will continue to strive to improve and ensure that we provide you, our loyal customers in the Philippines, the best possible service in the future. If you have any queries, please do reach us at: supportph@bigbadwolfbooks.com #BigBadWolfBooksPH
Posted 2 years ago
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